Theatre Direct adopts and upholds the City of Toronto’s policy statement which prohibits discrimination and harassment and protects the right to be free of hate activity, based on age, ancestry, citizenship, creed (religion), colour, disability, ethnic origin, family status, gender identity, level of literacy, marital status, place of origin, membership in a union or staff association, political affiliation, race, receipt of public assistance, record of offences, sex, sexual orientation or any other personal characteristics by or within the organization.
Accessibility Policies and Procedures
Theatre Direct Canada is committed to excellence in serving all customers including people with disabilities.
We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and/or services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Fees will not be charged for support persons for admission to Theatre Direct’s premises. We will notify customers of this through a notice posted on our premises, on our website as well as through our electronic communications to the public. This will not necessarily apply to rental groups. Any fees that may be administered through rental groups’ productions will be posted on Theatre Direct’s website.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Theatre Direct will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed posted on our premises and on our website. The notice will also be included in Theatre Direct’s e-mailed communications to the public should the service disruption last longer than a one week period.
Training for staff
Theatre Direct will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. Individuals in the following positions will be trained:
Front of House staff, Box Office staff, Drama School Instructors, all salaried employees as well as Theatre Direct’s Board of Directors.
This training will be provided to staff within two weeks of commencing employment.
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- Theatre Direct’s accessible customer service plan.
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- How to use the infrared hearing system as well as how to conduct touch tours prior to performances. This training is specific to Theatre Direct employees as well as Front of House staff.
- What to do if a person with a disability is having difficulty in accessing Theatre Direct’s goods and services
Staff will also be trained when changes are made to our accessible customer service plan.
Customers who wish to provide feedback on the way Theatre Direct provides goods and services to people with disabilities can e-mail, call, and/or speak with onsite staff. All feedback will be directed to Theatre Direct’s Artistic Director and General Manager. Customers can expect to hear back in one to three business days as to how Theatre Direct is handling the information. Complaints will be addressed according to our organizations’ regular complaint management procedures.
Modifications to this or other policies
Any policy of Theatre Direct that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.